Security
- Server-side AI
- Signed webhook
- Hidden secrets
- Connection logging
- Fallback handling
Blockatie AI Chat
Human support when available. AI when needed.
AI Customer Support & Lead Assistant
One bilingual website chat: your team first, AI when needed, every lead captured.
Blockatie AIAvailable Now
Human teamPriority during working hours
AI when neededAnswers from your configured information
Lead capturedName, email, phone, country, interest
Outside business hours, AI can respond immediately.
HOW IT WORKS
One conversation. A clear path.
- 01VisitorStarts the conversation
- 02Human teamAnswers first when available
- 03AI if neededContinues without a wait
- 04Lead capturedReady for follow-up
Outside business hours, AI can respond immediately.
AVAILABLE TODAY
Live capabilities, clearly defined.
- Arabic & English
- Human + AI
- AI fallback
- After-hours AI
- Human handover
- Lead capture
- FAQs
- Business hours
- Timezone
- Conversation persistence
- AI / FAQ / Handover controls
- n8n + OpenAI integration
- Signed webhook
- Hidden secrets
- Connection logging
- Branding & messages
LEAD CAPTURE & HANDOVER
The details needed for follow-up.
Five fields collected inside the chat. This is lead capture, not a CRM.
- Name
- Phone
- Country
- Inquiry Type
Human
AI
Human
SECURITY & CONFIGURATION
Connected on the server. Configured by you.
Configuration
- Branding
- Business hours
- Timezone
- FAQs
- Messages
- AI / human controls
FEATURED IMPLEMENTATION
Built for a real service business.
A bilingual human + AI support workflow implemented for a service business.
- Bilingual chat
- Human + AI workflow
- Lead capture
- Business-hours logic
EN
- Human team
- AI when needed
- Lead captured
AR
- الفريق البشري
- الذكاء الاصطناعي عند الحاجة
- بيانات العميل
PRODUCT ROADMAP
Coming Soon
- Coming SoonEditable Knowledge Base
- Coming SoonPDF & Documents
- Coming SoonWebsite Knowledge Import
- Coming SoonAI Lead Qualification
- Coming SoonConversation Summaries
- Coming SoonAnalytics
- Coming SoonAdvanced Reporting
- Coming SoonCRM Integrations
- Coming SoonMultiple Departments
- Coming SoonMultiple Agents
- Coming SoonSensitive Information Alerts
- Coming SoonEmail Alerts
- Coming SoonSmart Routing
- Coming SoonAI Suggested Replies
- Coming SoonIntent Detection
- Coming SoonFollow-Up Automation
- Coming SoonKnowledge Confidence
- Coming SoonConversation Search & History
Roadmap items are planned directions. Scope and availability may change, and no release dates are promised.
LAUNCH OFFER
A clear, practical launch package.
First 10 Companies Only
Blockatie AI Chat
50 JOD one-time setup15 JOD /month Blockatie support
Monthly support covers
- Support
- Maintenance
- Monitoring
- Configuration help
- Standard updates
OpenAI: Paid directly by customer.
n8n / automation: Paid directly by customer.
Custom integrations: Quoted separately.
No hidden AI usage markup.
FAQ
Clear answers before you start.
Is it fully automated?
No. Human support comes first during working hours; AI continues when your team does not respond.
Can AI respond outside working hours?
Yes, when enabled, according to the configured business hours and timezone.
Can a human take over?
Yes. Human handover is available and can be switched on or off.
Is OpenAI usage included?
No. You pay OpenAI directly, with no hidden usage markup from Blockatie.
Is n8n included?
The connection is available. n8n and automation infrastructure are paid directly by you.
Are Coming Soon features available now?
No. They are planned directions only, with no promised release dates.
BLOCKATIE AI CHAT
Let’s discuss your website support.
Show us your current support workflow and request a demonstration.
